Warranty and Complaints
- Warranty
We care about our products and naturally do our utmost to deliver them to you in top condition.
However, it can happen that an order is damaged during transport or that another issue arises which entitles you to a warranty claim.
Under European law, we are liable for any lack of conformity that becomes apparent within two years of the delivery of the goods.
You may have additional rights under Dutch law.
If you discover—or reasonably ought to have discovered—a defect in the product, you must contact us within a reasonable period of time.
A reasonable period is at least two months. Under certain circumstances, a period longer than two months may also be acceptable.
If you contact us in a timely manner, we will arrange for a free repair or replacement.
- Complaints
Sometimes, things may not go exactly as planned.
We recommend that you first bring any complaints to our attention by emailing customerservice@beautyandhairsupply.nl.
As of 15 February 2016, it is also possible for consumers in the EU to submit complaints via the European Commission's ODR platform.
This ODR platform can be found at https://ec.europa.eu/consumers/odr/main/?event=main.consumer.rights#inline-nav-2.
If your complaint is not already being handled elsewhere, you are free to submit it via the European Union platform.
Beauty and Hair Supply (NIU Group)
Please quote your order number
Amsterdamsestraatweg 315
3551 CH, Utrecht
customerservice@beautyandhairsupply.nl