We currently deliver to the Netherlands, Belgium, Germany, France, Italy, Luxembourg, Spain, Portugal, and selected areas of the United Kingdom.

Certain destinations are excluded. For example, deliveries to Italy are currently limited to mainland destinations, and to mainland destinations in Spain and Portugal. In the United Kingdom, we currently deliver to England, Wales and Scotland.

How quickly your goodies arrive depends on where you are and which carrier is bringing them to you.

Orders to the Netherlands and Belgium generally arrive within 1–2 working days. Germany typically takes 1–3 working days, while France, Italy, and Luxembourg generally take 2–3 working days. Mainland Spain and Portugal usually take approximately 2–4 working days, and UK deliveries generally take 2–4 working days.

These are the carrier’s best estimates, but sometimes holidays or busy times can cause a little delay. We’ll always do our best to keep you updated.

We partner with trusted carriers to make sure your order arrives safely, and you can track its journey every step of the way.

Orders within the Netherlands are shipped via PostNL. Belgium can be shipped via PostNL or GLS, while Germany, France, Italy, Luxembourg, Spain, Portugal, and the United Kingdom are generally shipped via GLS.

You’ll see your delivery options and costs clearly at checkout, so there are no surprises, just excitement for what’s coming.

Shipping costs depend on your destination and order value.

For example, shipping within the Netherlands costs €5.95 for orders up to €44.99, while orders of €45 or more qualify for free shipping. Other European destinations have different thresholds and postage rates.

We always show you the exact shipping cost at checkout, so you know exactly what to expect before you finish your order.

If you’re not home, your parcel may find a safe spot with a neighbour or at a nearby service point. Sometimes, the carrier will try again to deliver it to you.

Keep an eye on your Track & Trace details for the latest updates and instructions about your delivery.

First, take a look at the delivery info from the carrier. Your parcel might be waiting with a neighbour, at a service point, or in another safe spot.

If you still can’t find your parcel, reach out to the carrier with your Track & Trace info. If they can’t help, let us know, and we’ll step in to help solve the mystery.

Note: If you notice a mistake in your delivery address, let us know right away. We’ll do everything we can to update it before your order is on its way.

Once your parcel is packed and ready to go, changes may not be possible. That’s why it’s always good to double-check your details before you finish your order.

You have 14 days from the moment your new products arrive to let us know if you’d like to return something. To be eligible, your product should be in its original, untouched condition, with tags and packaging just as you received them. Please keep your proof of purchase handy.

You can start your return easily through our online portal, where you’ll find your order details and can send us your request with just a few clicks.

Or, if you prefer, email us directly. Once your return is approved, we’ll send you all the instructions and a return label to make things simple.

Please wait to send anything back until you’ve registered your return or contacted us, so we can make sure everything goes smoothly for you.

We’re not able to accept returns just because you’ve changed your mind, including for colour, size, or texture preferences.

Take a moment to look over the product details before you order, especially for wigs, extensions, and beauty products where colour or texture can vary. We want you to love what you receive.

Yes, if your product arrives damaged or isn’t quite right, we’re here to help with an exchange after we’ve had a look at the issue.

Just email us with your order number, a description of what’s wrong, and some clear photos. If we confirm the issue, we’ll guide you through the next steps and arrange your exchange.

Personalised products, gift cards, and final-sale items cannot be returned.

Sale items are also excluded from refunds under our stated policy. Products that are eligible for return must meet the applicable condition requirements.

Once we’ve received and checked your returned product, we’ll start your refund process right away.

After your return is approved, we’ll send your refund back to your original payment method. It may take up to 10 days to show up, depending on your bank or payment provider.

If we’ve let you know your refund is on its way but you don’t see it yet, check your bank or payment account again. Sometimes, your card issuer or payment provider just needs a little more time.

If it’s still not there after waiting a bit, just reach out to us, and we’ll help sort it out for you.

The perfect product is all about what your unique hair needs. Think about your curls’ texture, how dry or frizzy they feel, your scalp’s mood, your curl pattern, thickness, and whether your hair has had any chemical treatments.

Always take a moment to read the product description, ingredients, and instructions, so your curls get exactly what they deserve.

We care deeply about the authenticity and quality of every product. Your hair care arrives straight from trusted sources, in its original packaging whenever possible.

We lovingly check each product before it leaves us, so it arrives to you in perfect condition.

Everyone’s scalp is unique. If yours is sensitive or you have allergies, take a close look at the full ingredient list before treating your curls.

If you’re unsure about an ingredient or have a scalp condition, it’s always wise to check with a healthcare professional before trying something new.

It all depends on your hair’s needs and the products you choose. Some work beautifully together in a routine, but layering too many strong treatments can leave your curls feeling dry or weighed down.

Follow the instructions for each product, and let your curls get to know new products slowly and gently.

Keep your products sealed tight and store them away from heat, sunlight, and moisture, so they stay fresh and ready to care for your curls.

A little care in storage keeps your products performing at their best, so your hair gets all the love it deserves.

Before you choose, think about the length, colour, texture, density, and how you want to style your new hair. Take a moment to read the product descriptions and details so you find the perfect match.

Colour and texture can look different depending on lighting or your screen. Always follow the care instructions to keep your new hair looking and feeling its best.

We care about the authenticity and quality of every skincare product we offer. Each one comes from trusted sources and arrives in its original packaging whenever possible, with the packaging in suitable condition.

Think about your skin’s needs, sensitivities, and the ingredients that will love your skin best. Take a moment to read the product description and ingredient list before you decide.

If you have allergies, a skin condition, or use prescription skincare, it’s always wise to check with a professional if you’re unsure about a new product.

If your product arrives damaged or isn’t quite right, stop using it and email us so we can make it right for you.

Please send us your order number, product name, a description of what’s wrong, and photos if you can. We’ll look into it and guide you through what to do next.

The INCI (International Nomenclature of Cosmetic Ingredients) list identifies the ingredients used in a cosmetic formulation using standardised ingredient names.

If you know you have allergies or sensitivities, always check the full ingredient list before using a product. The packaging you receive is the best place to find the most up-to-date information.

Yes, even the highest quality products can sometimes cause irritation or allergies, because everyone’s skin is unique.

If you notice irritation that doesn’t go away, stop using the product and check with a medical professional if needed.

Keep your skincare products sealed and store them away from heat, sunlight, and moisture, unless the packaging says otherwise; follow the storage instructions printed on the packaging. If a product develops an unusual smell, colour, or texture, discontinue use and contact us if you believe there may be a product-quality issue.

Think about the hair type, length, texture, colour, and density that will make you feel your best. For extensions, also consider how they’ll be applied and if they suit your natural hair.

Take a moment to read through the product details before you order, since each one is made for different styles and routines.

Each product is unique, some are made with real human hair, while others use synthetic or blended fibres.

Check the product description and details to know exactly what your new hair is made of and how it’s constructed.

Whether you can use heat depends on the hair’s material. Only use heat on synthetic hair if the product says it’s heat-resistant.

For human hair, always use heat protection and gentle temperatures to keep your hair looking its best. Follow the care instructions that come with your product.

Caring for your wig or extensions depends on their type. Use gentle products, detangle with love, and avoid too much pulling or friction.

When it’s time to wash or condition, follow the care instructions for your product. Store your wigs safely when you’re not wearing them, and keep them away from heat, moisture, and harsh styling.

Whether you can return a wig or extension depends on its condition and our return policy. Products need to be unused and in their original packaging to qualify.

For hygiene and quality, please inspect your new hair carefully before wearing or styling it, and return it if you think you need to. Every wig and extension has its own story. How long yours lasts depends on its quality, how often you wear it, how you care for it, and how gently you treat it.

Treat your hair with care, follow the instructions, and avoid too much heat or friction to keep it looking beautiful for as long as possible.

Please get in touch with info@beautyandhairsupply.nl as soon as possible and provide your order number, a description of the issue, and clear photographs of the product and packaging.

We’ll look into the issue and, if needed, guide you through a return, replacement, or whatever solution is best for you.