Do you offer free shipping on any orders?
Yes, we provide free shipping on orders over a certain amount. Check our shipping policy for the minimum order requirement to qualify for free shipping.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package online.
What is your return and exchange policy?
We accept returns for unused and unopened products within 14 days of delivery. For exchanges, please contact our customer service team for assistance.
How do I know if a product is suitable for my hair or skin type?
Each product page includes detailed descriptions and ingredients to help you determine its suitability. If you're unsure, feel free to contact our support for personalized recommendations.
Can I buy products in bulk for resale?
Yes, we offer wholesale options for select products. Contact us for more details and pricing.
How do I subscribe to the newsletter?
Simply enter your email address in the newsletter sign-up section at the bottom of our website, and you'll receive the latest updates on new arrivals and promotions.
Are your products environmentally friendly?
Many of our products are made with natural ingredients and are available in eco-friendly packaging. Look for specific labels like 'vegan' and 'cruelty-free' on product listings.
Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination. Please check our shipping policy for detailed information.
What payment methods do you accept?
We accept major credit cards and other secure online payment options like iDeal to make your shopping experience as smooth as possible.
Can I cancel or change my order?
If your order has not been processed, you can request a cancellation or modification. Contact customer service immediately for assistance.
Do you sell authentic and original beauty products?
Yes, all our products come directly from reputable brands, ensuring authenticity and quality.
What should I do if my product arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order, and we will assist with a replacement or refund.
Can I get a product recommendation based on my hair or skin type?
Yes, our customer support can provide personalized recommendations based on your specific needs. Reach out via email or chat with us for tailored advice.